Not fees just close your accounts!Agree, entirely speculative. I don't think Vanguard has said anything about charging fees for excessive customer support usage or defined what their opinion of excessive is. That said, I think some definition of it is reasonable. But we do read on this forum about people calling frequently. If I was CEO of a business I would be looking for ways to encourage such customers to move on especially if there are a lot of them. They aren't going to share their metrics, but my guess is 1% of their customers generate XX% of phone call engagements and they'd like to reduce that. Just like the paper statement fees are a nudge for people to print and hole punch their own statements.The thing is, as far as we can tell VG has not stated any specifics on when and how much people will be charged for using the phone vs. online -- maybe I missed it. So, if this is the case, all the hair fires and standing on the ledge are about something for which we have zero data -- which is classic these days. If you get out on the ledge, either jump or come back inside (/metaphor).A reasonable number of free phone calls per year (say 20). Beyond that perhaps some people should take a class on how to use the internet, get a full service advisor, or invoke their financial power of attorney to get assistance. I have no problem with a business imposing a fee on a customer who uses excessive customer support or who needs to talk to a person rather than use the internet. Some airlines charge a fee to book a flight with a phone agent in some cases. If they lose customers because of this so be it.
Statistics: Posted by anagram — Thu Jul 11, 2024 10:15 am — Replies 96 — Views 7419