Good luck you are likely going to need it. I have been on Google Fi since late 2016 (I travel internationally a lot and don't use a lot of data--mostly telework at home) so it is perfect for me. Anyway it has been flawless except in 2021 when I was in French Polynesia for two weeks. In the middle of my time there I lost all cell service. Poking around online I could (surprisingly) see a fair number of other Fi customers in FP were having the same issue. So I call Fi support who was honestly less than useless. They followed their script to the T. I walked through troubleshooting my phone then decided (correctly it was a carrier issue) so they start following their script for that. The get screen shots of my GPS coordinates, they get screen shots of the cell towers my phone is "seeing" and their signal strength and then they ask for my address. Well in FP there are not street addresses or street names. So I could not given them what doesn't exist. Without a street address they 100% were not able to help me because they could not follow the script. Literally that was the end of the call.
Anyway the outage in FP was finally resolved because some engineer in Google Fi saw either a thread on Reddit or the Google Support Forums and realized there was a carrier issue and they fixed it. The outage lasted close to 48 hours but once the engineer replied it was a couple of hours until it was fixed. It was at this point that I decided if I ever needed their help again I'd probably just have to charge carriers.
Anyway the outage in FP was finally resolved because some engineer in Google Fi saw either a thread on Reddit or the Google Support Forums and realized there was a carrier issue and they fixed it. The outage lasted close to 48 hours but once the engineer replied it was a couple of hours until it was fixed. It was at this point that I decided if I ever needed their help again I'd probably just have to charge carriers.
Statistics: Posted by THY4373 — Fri Jul 05, 2024 9:03 am — Replies 6 — Views 248