It's easy to be smug when you aren't experiencing issue that might prevent you from promptly reporting a theft--like being stranded without communication, in an ER or in transit. If I have a major issue and I call a representative from the company whose name appears on the product, I don't expect to be tripped up by some unmentioned fine print in an agreement. The guy had an entirely understandable unfortunate event and Fidelity did not step up nor did they refer him to BNY Mellon. This is entirely normal for Fidelity. I use them and will continue to but I know that if there's a problem their response will range from useless to hostile to foisting me off to some third party.It took them 12 hours to report it. I would have gone online and locked the card within minutes or ASAP...not waited 12 hours. But that's just me....
The Reddit poster even acknowledged they didn't follow the agreement which states "You must tell BNY Mellon AT ONCE if you believe your Card has been lost or stolen or if you believe an unauthorized person may know your PIN."
Good for you, but we were specifically comparing Fidelity with "real banks". I'm pretty sure if my Chase or Wells Fargo debit card is stolen and I call them 12 hours later that they won't do what Fidelity appears to have done here. My Fido debit card is now permanently locked and it won't ever be coming out to play--I'll stick with "real" banks for that, like my Morgan Stanley PC+ account. Oh, wait....I keep my Fido debit card locked when I am not using it (which is 99.99% of the time) so it is useless to a thief.
Statistics: Posted by bd7 — Wed Aug 07, 2024 2:51 pm — Replies 74 — Views 7646