No regulator is going to get you access to someone else's account without their involvement, a POA or court order. Vanguard isn't going to either. You creating her online access and doing so yourself "as her" would be fraud (illegal). You may want to take this as the kick in the pants you needed to get the proper paperwork in place so this can never happen again. And by all means you can leave vg, but no other broker is going to give you access to someone else's account without their involvement, a POA or court order. You creating such access by yourself "as her" is fraud (again, illegal)Just to clarify a few points.
When the account was established, her online access was never created because the agent at the time said I could manage her account through mine own account. Wonder if I could just establish her online access and then get access?
Re-establish me again as authorized agent may be difficult as I remember when she first used me to establish as her agent, it requires Powers of attorney which is difficult in a foreign country. Also she’s in her 90’s and traveling will be difficult.
I have substantial investments with vanguard as I’ve been with Vanguard for over 30 years. After this incident I may consider moving to an another brokerage. If they can do this to a 30 year loyal customer they can do it to anyone. I can’t imaging having to do this again as I get older and my agent has to go thru this just to access my own money. I may also seek government regulatory agency help if vanguard does not reestablish my agent status as i consider this as elderly abuse.
I will not be back to the US until early next year and will call them then.
Thank you all for your replies.
If you can get her on the phone with VG, it's possible they can fix this without all the hoopla, and yes I understand that will be hard.
Statistics: Posted by nalor511 — Wed Oct 30, 2024 1:46 am — Replies 15 — Views 1281