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Personal Consumer Issues • Parent fell for Online Scam - Is there a Vanguard temporary "freeze" etc?

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My 81 yr old parent apparently fell for the dang scam where a webpage pops up claiming your PC is "infected" and then they called the "Microsoft" number and away they went....

Spent an hour on the phone, probably installed a remote PC app from what I can tell, ran some scripts making it look like there were infections, then the whole "my partner at the FTC is calling you" and away they drove to the bank to "fix their accounts."

Thank the lord that the bank manager was smart and asked them "why do you need to withdraw $10,000 in cash again???" and helped stop it going further.

SCARY!

Easy for us younger, more savvy people to wonder how in the world could someone get suckered like this, but I know those online scammers are convincing.

Anyway I am doing some PC cleaning remotely, antivirus, malware, check running and startup programs etc.

I don't think they really kept passwords on that PC but to be safe we are not logging in from that PC until we're sure nothing is wrong

QUESTION - DOES VANGUARD HAVE A "I'VE BEEN HACKED" BUTTON WHERE WE COULD BASICALLY SAY "HEY VANGUARD, I AM NOT MOVING OR WITHDRAWING ANY MONEY RIGHT NOW, SO IF SOMEONE COMES AND WANTS TO DO THAT, DON'T!!!"

Sorry you and to go through it. Switching to a cheap Chromebook will solve some of it. Next time Microsoft calls they can laugh it off. I have both vanguard and fidelity and the later has money lockdown feature.

Statistics: Posted by realclemsongrad — Wed Apr 24, 2024 2:52 am — Replies 10 — Views 1008



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